ResQVac shipping, returns and warranty
The rules below apply to ResQVac orders placed through the checkout on myhealiq.com.
Last updated 2026-11-04
Shipping
- The exact US shipping cost is shown at checkout before you pay.
- In-stock US orders usually take 2 to 5 business days in transit.
- Tracking is sent to you by email.
- High demand can delay orders.
- For other countries, checkout shows the cost and the timing.
Do not count on a device arriving in time for any specific need. First aid needs no delivery, so learn it now.
Returns
You may return your ResQVac within 90 days of delivery. You do not need to give a reason. If, after reading about FDA's position, you decide you do not want it, that is a fine reason too.
| Condition | Refund | Who pays what |
|---|---|---|
| Unused and undamaged | Full refund of the product price | Original shipping is not refundable. You pay return shipping. |
| Used or damaged | Accepted. Refund of the product price less a 15% restocking fee. | Original shipping is not refundable. You pay return shipping. |
What counts as used for this product
We count it as used if it has been tried on a person or a mask has been on someone's face. Opening the box, reading the instructions and looking at the parts is what FDA suggests owners do, and this alone does not make it used.
What to keep for a return
- The device, both masks and the clear Open Tube
- The box and the bag for the tube, if you still have them
- Your order number
Start a return by contacting support. The return policy has the full terms and the address to use.
Warranty
The ResQVac on your order has a lifetime warranty. Add-ons and bonus items on the same order are not covered. We do not repair units. If yours does not work:
- Contact support. We go through troubleshooting first, such as checking the red sealing lid and the mask fit. The steps are also on the how-to page.
- If it still does not work, we ask for a short video that shows the problem.
- If the video shows it does not work, we send a new one.
The warranty is about the unit working as a mechanical product. It is not a promise about what the device can do in a choking emergency. We make no such promise.
Missing or wrong items
If a part is missing, tell us which one and we send it. If the wrong item came, send a photo and we send the right product. Reach us at support@myhealiq.com or 1 (888) 864-9156, Monday to Friday, 8 AM to 4 PM Pacific. Our contact page has the rest.